LIVESTREAM TECHNICAL INFO

Test your internet, audio and visual set up, and data usage caps before Saturday 22 June. This will ensure that your event runs smoothly. Test the actual computer or mobile device you plan to use, in the actual location that you plan to use it.

Accessing the stream

  1. We will be streaming from 9:30am (AEST) on Saturday 22 June.

  2. The conference premieres via livestream from 10am - 3pm (AEST).

  3. During this time, you can either watch live or stop, start, pause, and rewind the stream by using the controls in the livestream player on the conference page. Toggle between LIVE and NOT LIVE by clicking the button.

  4. We will continue streaming after the conclusion of the conference to allow those who started watching late to catch up. After this time, the conference will be available ‘on demand’ until 11:59pm Monday 29 July 2024.

  5. If you are watching the stream late on Saturday 22 June and it cuts out, refresh your page and switch to the ‘on demand’ box at the bottom of the page. You can then fast forward to where you were up to.

Configuring your set-up

  1. Use the newest computer or mobile device that you have available.

  2. If watching as a group, connect your computer to a projector, screen or TV that is appropriate for your group size. Our livestream player offers ChromeCast and Airplay when used on applicable devices.

  3. Amplify the computer's audio through your sound system or use large computer speakers.

  4. Connect to the internet. We recommend using a fixed broadband connection such as ethernet if possible, for best viewing results. Wifi can be used but is not as reliable. A 4G or 5G connection can also be used on your mobile device.

  5. Carry out the technical tests suggested below to identify any problems in your set-up.

  6. Please be aware that you may need to manually adjust your volume for different program elements. If you are singing with a large group, you may need to turn your volume up during the songs.

 

Technical tests before conference day

  1. Test your internet speed here or download the app speedtest.net for mobile devices.
    We recommend having a minimum download speed of at least 2 Mbps for smooth livestream playback.  Run the test several times to see if you are getting consistent download speeds. We have incredibly fast upload speeds at our livestream studio, but if the internet speed is not sufficient on your end, there is nothing we can do to fix this for you.

  2. Test watching any livestream that you find online (such as YouTube).
    Our stream will not be available until 9:30am on Saturday 22 June, but watching another livestream in advance will confirm that your set-up is sufficient for smooth streaming.

  3. Check internet connection.
    Consistent internet connection is essential for successful streaming - ethernet is always best. Shared or wi-fi networks are often unreliable. To minimise interruptions, make sure that no-one else is using high-bandwidth applications on your network during the conference, e.g. watching movies or downloading large files.

  4. Be aware of bandwidth usage caps.
    Watching the 5 hour conference in HD could use up to 10GBs of data. Lower quality video may use as little as 5GBs. Check your usage plan in advance so that you do not get charged extra data usage or experience slowed connection during the stream. Many internet providers slow your connection once a cap is reached - this will result in delayed, jumpy vision and out of sync audio. Some ISP providers allow you to temporarily increase your cap, but you must do this in advance.

Trouble-shooting on conference day

If you have been watching the livestream for a few hours and then start experiencing problems, try this: 

  1. Restart your computer or mobile device.

  2. Return to the password protected delegates’ page.

  3. Click the Play button to restart the EQUIP livestream.

  4. If this does not solve the problem, you can access our back-up video (with no LIVE MC or LIVE CHATS) which will be available at the bottom of the conference page.

In the unlikely event that there are issues at our end, we will post an update on our Facebook page. Please also refresh the conference webpage to check for updates.

The conference is scheduled to start at 10am AEST. We will begin streaming at approximately 9:30am (30 minutes prior to the conference) and finish at 6:00pm (3 hours after the 3:00pm conclusion of the conference). This will allow viewers who start watching the livestream up to 3 hours late to watch the entire livestream of the conference. If you are streaming at 6:00pm AEST and the stream cuts out, move to the back up video at the bottom of the conference page.